Complaints Policy

PremFina endeavor’s to do its best to provide an excellent service. However, there might still be times when you feel you have cause for complaint. If so, we will aim to resolve your complaint and quickly and fairly as we possibly can. We take all complaints seriously and value and feedback which can help us improve the service we provide.

If you need to make a complaint, you are able to call us on 03450573463. Our office opening hours are between 9am-5pm Monday to Friday. Alternatively, you could email your complaint to or write to us by post at

Customer Complaints

IXL House 1st Floor

18 Heddon Street

London United Kingdom


When making a complaint, please provide us with your full name, address, policy number and name of the broker through which you obtain the policy.

PremFina has procedures in place to handle your complaint. However, if you remain dissatisfied with the outcome of your complaint you may be able to refer your complaint to the Financial Ombudsman Service at:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Tel: 0800 023 4567

Fax: 020 7964 1001 Website:,